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BeArty Help Section

You'll find all the answers to your questions

FAQ - Frequently asked questions

As long as your order has not yet been dispatched, we will happily change the shipping address after you have ordered. Simply send an email to [email protected], and our friendly team can advise you of the progress of your order and make the required changes if possible. Unfortunately we cannot add further products to an order once it has been placed, but if you email [email protected] and let us know what other items you require then we can arrange for you to create a new order without having to pay for shipping twice. If you wish to cancel an order, please let our customer services team know as soon as possible by emailing [email protected] and as long as we have not started the production we will be happy to help.
We try to offer our artworks in a range of sizes that will suit you and your home but if your favourite artwork doesn’t come in the size you want please email us at [email protected] and let us know what you need. We will always do our best to fulfil your requests. If you prefer to speak in person please call Tel: 503 381 8511 . Our office is open Monday to Friday from 9am to 5pm MST
The delivery time of your order depends on the individual production time of your chosen items. The vast majority of our products are made to order and while most items are produced within two working days of your order being placed, certain products can take up to 10 working days since they are produced individually for you after you place your order. If you need something for a specific date do let our customer services team know by emailing [email protected]
It’s super easy to redeem your voucher - just enter the voucher code into the voucher field at checkout. The voucher amount will automatically be deducted from your total order amount during checkout.
Don't worry if your whole order doesn’t arrive at the same time. Rather than make your wait for your parcels we may well send out separate packages as goods that are ordered from different categories can take different times to produce.
If you have any questions regarding your order, let customer service know at [email protected] or call us Monday to Friday from 9am to 5pm MST 503 381 8511
We produce each and every piece to order but if you have changed your mind and wish to return your order just let us know in writing within 14 days after your order has been delivered. We will then issue you with a returns slip which must be included with the item you are returning.
PayPal
When paying with PayPal, you will be redirected to the PayPal website to enter your billing information. If you’re already registered with PayPal, you can just access your existing account. Otherwise, you can register as a guest or create a new PayPal account. After you’ve successfully completed your payment via PayPal, your order will go straight into production.
Credit Card
Paying for your order with a credit card is safe and easy. Thanks to SSL (Secure Sockets Layer) technology, your data is securely protected. After you’ve successfully completed your payment via credit card, your order will go straight into production.
In case of an order return, the refund will always be issued to your original method of payment.
We'd rather print beautiful art than invoices so we do not include them in your package. You can easily access invoices online. As a registered customer, you can find your invoice in your account settings when you go to “my orders” → “view order” → “print order”. Don't worry if you're not logged in. You can still get your invoice by emailing our customer services team at [email protected]
If your package didn't arrive in perfect condition then please don't worry. This certainly does not reflect the very high standards that we set for ourselves and our customer services team will help you right away. Please let us know what kind of damage your items incurred by taking photos and emailing [email protected]
With a selection of over 3000 beautiful images and a huge group of talented artists from across the globe constantly producing new and exciting works, we simply wouldn’t be able to house such a vast collection so you can only buy our products online. .

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